8  - 10 May 2024, Livingstone, Zambia
© Dirk Reinhard

Accelerating growth of the insurance sector through inclusivity, client centricity and technology

9th Eastern and Southern Africa Regional Conference on Inclusive Insurance / TAG Inaugural Inclusive Insurance Conference
16 - 18 April 2024, Livingstone, Zambia

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    About the conference

    This conference is the inaugural annual learning and network event on Inclusive Insurance to hosted annually by the TAG. The conference is co-hosted with the Pensions and Insurance Authority (PIA) and supported by Munich Re Foundation, FinProbity Solutions and various industry players and stakeholders. The conference also serves that the 9th Eastern and Southern Africa Regional Conference on Inclusive Insurance and brings international, regional and local professionals who will exchange experiences and discuss a number of key themes and topics on inclusive insurance business.
    Andrew Nkolola, CEO aYo, Zambia
    © IRA Kenya
    Partnerships are crucial for success. We are not trying to reinvent the wheel of a car. We just need to put fresh air into the wheels
    Andrew Nkolola
    aYo, Zambia
    CEO, at the 8th ESARCII, Kenya 2023


    The Landscape and Strategy for Inclusive Insurance in Zambia
    Insights from Zambia’s journey, led by the TAG, towards inclusive insurance market and an up-to-date portrait of the state of the inclusive insurance market in Zambia. Presentation of the outlook of the TAG’s new five year strategy.

    Digital insurance
    Exploratory insights and lessons from trends and business models on inclusive digital insurance solutions; taking stock of what has worked and what has not worked in digital inclusive insurance solutions and business models. Viability and Profitability of Inclusive insurance: Insights on how to make investments in inclusive insurance pay off. Experiences and lessons learned on how to make inclusive insurance profitable and viable.

    Trends and innovations in inclusive insurance
    Exploratory insights and lessons from trends in innovations generating game changers in inclusive insurance. 

    Agriculture insurance
    Sharing experiences and lessons learned from various inclusive agricultural insurance schemes; taking stock of emerging and promising models.

    Visions of the future of inclusive insurance
    What is the future outlook of inclusive insurance? What will drive profitability and sustainability of inclusive insurance.

    Man speaking on a podium
    © TAG
    Growing the economies in Africa is important so that incomes can increase. ... The agenda to grow the economy (in Zambia) includes the reduction of barriers of access to products and services. [...] We want business to make profits. Business that is not making profits is useless. [...] When taxes are being reduced, insurance companies should put their profit back into business. ... Regulatory activities should be coordinated. [...] The challenge for the insurance industry is to make itself relevant. How can people understand that insurance is good for them?
    Dr Situmbeko Musokotwane
    Hon. Minister of Finance and National Planning of Zambia,
    during his opening speech at the 7th ESARCII Zambia, 2022


    Radisson Blue Livingstone

    Registration fees

    National (TAG members) National (Non-TAG members) Regional participants
    (ZMW) (ZMW) (USD)
    Early Bird conference fee (register and pay by February 28, 2024) 5400 7000 300
    Conference fee from March 1, 2024 6000 8000 350
    Pre-conference workshops 1000 1500 100
    CEO Retreat 1000 1500 100
    Networking Cruise 1500 1500 100
    Anne Kamau, Director, AB Consultants, Kenya
    © Dirk Reinhard
    Improving insurance literacy requires awareness and education. This is so important as [these qualities] can influence perception and trust
    Anne Kamau
    AB Consultants
    Director, at the 8th ESARCII, Kenya 2023


    This conference is a combination of high-quality training and plenary sessions aimed at sharing insights on how to make inclusive insurance profitable and viable. The conference package inclusive pre-conference workshops, networking cruise, conference panel sessions and a Gala-awards dinner.
    Please click on the session title to see details and speakers. Time is CAT.

    Pre conference events - 16 April

    Pre conference events - 17 April

    Hosted by FinProbity Solutions 


    Liza Maru
    Head of Emerging Customer Innovation, Britam, Kenya

    Israel Muchena
    Managing Director, Life & Agricultural Insurance, Hollard, Mozambique

    Melinda Grace Labao
    Vice President, CARD Pioneer, Philippines

    Helen Osore
    Head of Microinsurance, APA Insurance, Kenya

    Moses Siame
    Managing Director, Professional Insurance Cooperation Zambia (PICZ), Zambia



    Lemmy Manje
    CEO and Founder, FinProbity Solutions, Zambia

    Conference agenda - 17 April


    Opening remarks

    Shipango Muteto
    President, TAG Association, Zambia

    Official opening

    Namakau Ntini
    Registrar, Pensions and Insurance Authority, Zambia


    Keynote speech

    Dirk Reinhard
    Vice Chair, Munich Re Foundation, Germany


    Landcape update and TAG's journey

    Lemmy Manje
    CEO and Founder, FinProbity Solutions, Zambia


    Melinda Grace Labao
    Vice President, CARD Pioneer, Philippines

    Michal Mutal
    Senior Advisor, AXA Emerging Consumers, France

    Bert Opdebeeck
    Founder, Microinsurance Master, Belgium

    Agrotosh Mookerjee
    Managing Director, Risk Shield, Zambia



    Rishi Raithatha
    Director, Vark Consulting, United Kingdom

    Conference agenda - 18 April


    Helen Osore
    Head of Microinsurance, APA Insurance, Kenya

    Liza Maru
    Head of Emerging Customer Innovation, Britam, Kenya

    Agnes Chakonta 
    Managing Director Madison Life, Zambia

    Afua Boahemaa Owsu
    Founder/Executive Director, Assure Advisior, Ghana



    Andrew Nikolola
    Independent Inclusive Insurance Expert


    Collins Hamusonde
    Managing Director, ABSA Life, Zambia

    Mwangala Mwiya
    Co-Founder, Hobbiton Technologies Limited, Zambia

    Mohamed Mansour
    Co-Founder and Chief Product Officer, Amanleek, Egypt



    Elias Omondi 
    Senior Manager, Risk and Regulations, FSD Africa, Kenya



    Yizaso Musonda
    Manager – Market Development, Pensions and Insurance Authority, Zambia

    Ali Tareque Parez
    Social Finance Fellow, ILO, Cambodia, India and Myanmar

    Agnes Uwanyiligira
    Chief Programs Officer, Access to Finance, Rwanda

    Aisha Ibrahim Bashir
    Head of Microinsurance Unit, National Insurance Commission (NAICOM), Nigeria



    Israel Muchena
    Managing Director, Life & Agricultural Insurance, Hollard, Mozambique


    Brenda Mwanza
    Board Member, TAG, Zambia

    Brian Manchishi
    Registrar, Pensions and Insurance Authority, Zambia

    Agnes Chakonta
    Managing Director, Madison Life, Zambia

    Dirk Reinhard
    Vice Chair, Munich Re Foundation, Germany

    Elias Omondi 
    Senior Manager, Risk and Regulations, FSD Africa, Kenya



    Barbara Chesire
    Managing Director, AB Entheos, Kenya