ICII Logo 2023

International Conference on Inclusive Insurance 2021

Agenda, presentations and recordings

    alt txt



    25 - 29 October 2021

    Please click on the session title to view details, presentations and recordings of the sessions. Click on the speaker's name to read their profile.

    Day 1 - 25 October 2021
    Scaping the landscape of inclusive insurance


    Katharine Pulvermacher
    Executive Director, Microinsurance Network, Luxembourg 

    Dirk Reinhard
    Vice Chair, Munich Re Foundation, Chair of the Steering Comitee, Germany


    Pierre Gramegna

    Minister of Finance, Luxembourg


    > watch the video recording from the opening and Session 1

    > watch the video recording from the opening and Session 1 (Spanish version)

    Hosted by the Microinsurance Network

    During this session, the results of the 2021 Landscape Study, covering 31 countries will be launched. The study is conducted by the Microinsurance Network with strong support from its landscape best practice group as well as insurance supervisors and associations in participating countries. This session will also focus on voices from the field and announce new partnerships intended to accelerate reaching scale through multi-year country programmes.


    Mark Robertson
    Knowledge Manager, Microinsurance Network, Luxembourg
    "Presenting the findings"
    > download presentation

    Ken Mungan
    Chairman, Milliman, USA

    Laura Rosado
    Head of Strategy and Performance Management, AXA Emerging Customers, France

    Jan Kellett
    Special Advisor UNDP Corporate Lead - Insurance & Risk Finance, UNDP, Switzerland


    Katharine Pulvermacher
    Executive Director, Microinsurance Network, Luxembourg

    > watch the video recording from the opening and Session 1

    > watch the video recording from the opening and Session 1 (Spanish version)

    Hosted by Microinsurance Master

    Failure and success go hand in hand. Testing new microinsurance solutions come with failure, which should not be feared, but embraced as learning opportunities that can lead to improvements and, ultimately, product breakthroughs. In this session, panellists will share their enrolment growth graphs and detail how learning from failures led to breakthroughs and successes in enrolments and renewals.
    > download presentations


    Thilanka Kiriporuwa
    Chief Corporate Services Officer, Softlogic Life, Sri Lanka

    Moin Ahmed
    Additional Managing Director & Company Secretary, Green Delta Insurance, Bangladesh

    Ovia Tuhairwe
    CEO, Radiant Yacu, Rwanda

    Geric Laude
    Head of Non-Life Retail, Pioneer Insurance, Philippines 



    Bert Opdebeeck
    Founder, Microinsurance Master, Belgium


    > watch the video recording of Session 2

    Hosted by ILO‘s Impact Insurance Facility

    The velvet glove of the government is an essential component to expand the reach of inclusive insurance solutions. Exploring the lessons learned thus far from different geographies, the session will take a deeper dive to examine the various aspects of the Governments‘ efforts to develop and scale inclusive insurance solutions and create value across stakeholders. This includes a range of steps and activities from initial assessment studies to programme development, implementation and monitoring. The overall panel presentations will help the audience appreciate the work for gap identification, assessments and the steps the governments can take for developing inclusive insurance markets in collaboration with the private sector.


    Paul Omara
    Member of Parliament, Uganda

    Cynthia Ayero
    Inspection Officer - Non Life, Insurance Regulatory Authority, Uganda 

    Michael Bryan Newball
    Programs Officer, Banca de las Oportunidades, Colombia
    > download presentation

    Nataly Galán Pérez
    Leader of financial inclusion and innovation, Fasecolda, Colombia
    > download presentation

    Priya Kumar
    Business Head - Emerging Markets, Rural & Agriculture, SBI General Insurance Company Ltd., India 

    Malay Kumar Poddar
    Chairman-cum-Managing Director, Agriculture Insurance Co., India



    Pranav Prashad
    Senior Technical Officer, ILO, Switzerland

    > watch the video recording of Session 3

    > watch the video recording of Session 3 (Spanish version)

    Hosted by IFC / Microinsurance Network

    Women play a crucial role for the economic development in emerging economies. But products tailored to meet their specific needs are hardly available. This session will discuss the global women’s insurance market opportunity and the roles insurers have in mitigating the negative impacts of COVID-19 on women as customers and employees. Participants will also hear from insurers and distribution partners who have created their own women’s insurance programs and come away inspired to put their learnings into action. 


    Liza Garay-de Vaubernier
    Global Head of ESG Business Development and Outreach, AXA Group, France

    Gilles Renouil
    Global Head of Insurance Solutions, Womens World Banking, Switzerland

    Olajumoke Odunlami
    Chief Customer & Marketing Officer, AXA Mansard, Nigeria
    > download presentation

    Oyinkansola Adewunmi
    Lead, Distribution Support, AXA Mansard, Nigeria
    > download presentation


    Sarah Ebrahimi
    Women's Insurance Program Officer, IFC, United States
    > download presentation

    Katharine Pulvermacher
    Executive Director, Microinsurance Network, Luxembourg 

    > watch the video recording of Session 4

    > watch the video recording of Session 4 (Spanish version)

    Day 2 - 26 October 2021
    Climate and pandemic risks

    This session will give an overview of agricultural insurance in a post-pandemic era and discuss two cases from India and Uganda.


    Matthew Shakhovskoy
    Senior Advisor, ISF Advisors, United States
    "Agricultural Insurance: A global stocktake"
    > download presentation

    Chenthil Kumar Chellan Leelabai
    Monitoring and Evaluation Manager, Tamil Nadu coastal sustainable livelihood society (PTSLP), India
    "Design of community managed hybrid insurance programme for the small scale fishers: PTSLP Fishing Asset Risk Mutual Society (PFARMS)".
    > download presentation

    Eleni Vakaki
    Agriculture Index Insurance Specialist, eLEAF, Netherlands 
    "Lessons learnt from Uganda"
    > download presentation


    Dirk Reinhard
    Vice Chair, Munich Re Foundation, Germany

    > watch the video recording of Session 5

    Hosted by UC Davis - Feed the Future Innovation Lab for Markets, Risk & Resilience 

    The current lack of consistent quality control makes investment in agricultural insurance a high risk, high reward endeavour. This plenary session will examine the rational for implementing an independent quality certification process for index insurance. The session will focus on the “Common Stake” argument highlighting why the various stakeholder groups involved in funding, implementing, or evaluating index insurance programmes might benefit from quality index insurance certification (QUIIC).  Representatives from international donor organizations, government, insurance regulators, and the private insurance sector will candidly discuss how they interpret, and could apply, this QUIIC certification solution in their own contexts. 


    Cynthia Ayero
    Inspection Officer, Insurance Regulatory Authority, Uganda

    Hassan Bashir
    Founder of Takaful Insurance of Africa Limited, Kenya 

    Tom Dienya
    Crops Insurance officer, Area Yield Index Insurance Program, Kenya 

    Jennifer Cissé
    Senior Research Manager, Munich Climate Insurance Initiative, Germany 


    Tara Chiu
    Associate Director, Feed the Future Innovation Lab for Markets, Risk and Resilience, UC Davis, United States
    > download presentation

    > watch the video recording of Session 6

    Hosted by the Access to Insurance Initiative (A2ii)

    The Pandemic is posing a threat to financial inclusion efforts globally. Lockdowns and social distancing have resulted in an economic crisis that presents a major risk of reversing the financial inclusion gains. Yet in spite of the adverse circumstances, the pandemic has presented some opportunities. In particular, it has raised awareness of protection gaps and the resilience that insurance builds as a risk management tool. It has also accelerated trends such as digitalisation and highlighted the growing need for public-private partnerships. During the session, the work of the IAIS Financial Inclusion Forum (FIF) focusing on COVID-19 will be built upon by the contributions of other stakeholders. It will be an opportunity to demonstrate some of the robust responses needed to counter and sustain momentum during these adverse circumstances and ensure that risk protection through insurance will be more inclusive in the post-pandemic world.

    > download presentations


    Tomás Soley Pérez
    Superintendent at Superintendencia General de Seguros, Costa Rica and Chair of the IAIS Financial Inclusion Forum, Costa Rica

    Miles Larbey
    Head of Financial Consumer Protection, OECD, France

    Manuela Zweimueller
    Head of Implementation, International Association of Insurance Supervisors, Switzerland

    Nilofer Sohail 
    Head of Channel Strategy and Executive, EFU Life, Pakistan 


    Pascale Lamb
    Advisor, Access to Insurance Initiative, Germany

    > watch the video recording of Session 7

    > watch the video recording of Session 7 (Spanish version)

    Hosted by the World Food Programme (WFP)

    This session will explore a range of integrated climate risk finance interventions developed by different stakeholders in Latin America and the Caribbean (LAC) to protect directly or indirectly the most vulnerable and food insecure populations against extreme weather events and disasters. During this session, the World Food Programme (WFP), the Caribbean Catastrophe Risk Insurance Facility (CCRIF SPC) and the International Federation of Red Cross and Red Crescent Societies (IFRC) will present their different approaches to promote resilience in the region.


    Lena Schubmann
    Programme and Policy Officer, WFP, Guatemala

    Isaac Anthony
    CEO, CCRIF,  Barbados

    Mathieu Destrooper
    International Delegate, Preparedness, Anticipation and Forecast Based Financing, IFRC, Germany

    Kathryn Milliken
    Climate change policy advisor of LAC, WFP, Italy


    Andrea Camargo
    Risk Financing Specialist, WFP, UK

    > watch the video recording of Session 8

    > watch the video recording of Session 8 (Spanish version)

    Day 3 - 27 October 2021
    The challenge of reaching the client

    Hosted by ILO‘s Impact Insurance Facility

    Insurance education has the power to support individuals in making informed decisions about how to integrate insurance into their household and livelihood risk management strategies, potentially leading to higher uptake and usage of this tool. In practice, however, many insurance education programmes are not achieving this goal of influencing behaviour and numerous are the challenges faced by those who adventure in this field. This session aims to highlight the experience of stakeholders who have been innovating in the insurance education space: how have they dealt with the challenges and achieved impact in a cost-effective manner? What lessons have they learned? 



    Isaac Agyapong
    Safety Insurance Brokers, Ghana  
    "The role of the insurance awareness coordinators group (ACG) in scaled-up market measures in Ghana: 2015-2020"
    > download presentation

    Israel Muchena
    Director, Hollard Seguros Moçambique, Mozambique
    "Give the people what they want" - inclusive risk awareness education  informed by indigenous knowledge resources"
    > download presentation

    Yegna Priya Bharat

    Chief General Manager (Non-Life Department & Communications Department), IRDA, India
    > download presentation

    Laura Enriquez
    Financial Education and Consumer Protection Coordinator, FASECOLDA, Colombia
    > download presentation


    Camyla Fonseca
    Knowledge and Capacity Building Coordinator, ILO Social Finance Program, Switzerland
    > download presentation

    > watch the video recording of Session 9


    Getting distribution right is the key to unlocking scale in micro insurance and in this session we will focus on how to leverage technology to get scale. With an introduction to the key trends from market leading think-tank Cenfri we will then hear from our panellists using examples from Argentina, India and the Philippines. 


    Kate Rinehart-Smit
    Engagement Manager, Cenfri, South Africa
    "Innovation in product design, digital insurance distribution and customer engagement key to reaching underserved segments of the market"
    > download presentation

    Maximiliano Selva
    Partner, Insurtech Estacubierto, Argentina
    > download presentation

    Ghay Lyne Mapano
    Operations Manager, Cebuana Lhuillier Insurance Brokers, Philippines
    "Expanding Access to Insurance through Digital Platforms"
    > download presentation

    Balachandran M K
    Head - Rural and Micro Insurance, SBI General Insurance, India
    "Affordable Health Insurance via WhatsApp chat"
    > download presentation


    Richard Leftley
    Executive Vice President International, Microinsurance Company, UK

    > watch the video recording of Session 10

    Adrian Stokes
    President, IAJ, Jamaica

    Dirk Reinhard
    Vice Chair, Munich Re Foundation, Germany

    Opening Address
    The Hon. Nigel Clarke
    Minister, Finance and the Public Service, Jamaica

    > watch the video recording of Session 11

    > watch the video recording with the Minister of Session 11


    Everton McFarlane
    Executive Director, FSC, Jamaica

    Leon Anderson
    Consultant, FSC, Jamaica
    > download presentation

    Elizabeth Smith
    Snr. Financial Analyst, FSC, Jamaica
    > download presentation

    Rodolfo Wehrhahn
    International Microinsurance Consultant, United States
    > download presentation

    > watch the video recording of Session 11


    Steven Whittingham
    Chief Operating Officer, GraceKennedy Financial Group, Jamaica

    Jordon Tait
    Assistant General Manager, GK General Insurance, Jamaica

    Peter Whyte
    Marketing Manager, National PC Bank, Jamaica

    Jason Moses
    Financial Inclusion Manager, GraceKennedy Financial Group, Jamaica



    Chaluk Richards
    General Manager, GK General Insurance, Jamaica

    > watch the video recording of Session 12

    1:15 PM - Jamaica time: Luncheon Presentation


    Lorenzo Escondeur
    Chief of Operations, Inter-American Development Bank, Jamaica

    > watch the video recording with Lorenzo Escondeur



    Christabelle Brown
    Operations Liaison (WiPay) and General Manager of WiShops, Jamaica
    > download presentation

    Melanie Williams
    Project coordinator - Financial Inclusion Strategy, Jamaica
    > download presentation

    Kayon Walker-Heslop
    Manager Direct Marketing Program – Employee Benefits, Jamaica
    > download presentation


    17:30 (UTC-5)

    > watch the video recording from Session 14


    Day 4 - 28 October 2021
    Digitization facilitating inclusive insurance

    Hosted by PharmAccess

    Ensuring health insurance coverage for all members of society is a viable way to achieve Universal Health Coverage (UHC) in Low and Middle Income Countries (LMICs), yet financing health insurance in this context requires innovative approaches. The rise of mobile technology in Africa offers the prospect to transform health insurance by increasing coverage, building transparency, and reducing costs. It has facilitated the development of mobile health payment platforms which enable millions of people to access health insurance. The session will feature examples how mobile technology and digital solutions are increasing health insurance enrolment and improving access to quality healthcare. Panellists will also discuss current challenges, and the opportunities for scaling digital health tools to improve financing and delivery of care in LMICs. 


    Lydia Dsane-Selby
    Chief Executive Officer, National Health Insurance Authority, Ghana

    Olumide Okunola
    Senior Health Specialist, World Bank in Nigeria

    Ties Kroezen
    Venture Leader, Connected Primary Care Solutions, Philips, Netherlands

    Olubunmi Jetawo-Winter
    Executive Secretary, Kwara State Health Insurance Agency, Nigeria

    Kelvin Massingham
    Director, Risk and Resilience, FSD Africa, Kenya



    Kwasi Boahene
    Director Advocacy and Partnerships, The PharmAccess Group, Ghana 

    > watch the video recording of Session 15

    How does digitalization of health coverage improve access, efficiency and outcomes of health? A discussion of current models being implemented in several countries with the challenges, barriers and success.


    Saurabh Sharma
    Director, Emerging Consumers, Britam, Kenya
    "Britam & M-tiba partnership for savings linked digital health insurance"
    > download presentation

    Michal Matul
    Head of VAS, consumer insights and training, AXA Emerging Customers, France
    "Digital health for Emerging Customers"
    > download presentation

    Dante Portula
    Senior Finance Adviser, GIZ, Philippines
    "Telemedicine: an alternative mode of healthcare delivery during pandemic"
    > download presentation


    Denis Garand
    President, DGA, Canada

    > watch the video recording of Session 16

    Hosted by GIZ

    As internet and technology access is constantly increasing worldwide, digital distribution channels, such as platforms or mobile insurance, can be key to make insurance more inclusive. These channels have the immense potential to increase outreach to rural, low-income, and hard-to-reach clients and allow closing the protection gap by overcoming geographic or societal constraints, reducing operational costs and enabling affordable premiums. Nevertheless, insurance distributed solely via digital channels also faces various challenges. The session aims at discussing under what circumstances and to which extent digital distribution needs to be supported by “human touch” engagements to be inclusive and sustainable. Moreover, it seeks to find out which role innovative partnerships can play.



    Linnea Kreibohm
    Senior Policy Officer, German Federal Ministry for Economic Cooperation and Development (BMZ), Germany

    Desmond Mall 
    Customer Experience Product Manager, BIMA, UK
    > download presentation

    Edson Calheiros
    CEO, Oxxy Seguradora, Brazil

    Marco Japutra
    Head of Health Business Development, Allianz Life, Indonesia

    Felicia Kawilarang
    VP of Marketing, Halodoc, Indonesia



    Matthias Range
    Head of Unit Risk Finance & Insurance, GIZ, Germany

    > watch the video recording of Session 17

    > watch the video recording of Session 17 (Spanish version)


    Hosted by ILO‘s Impact Insurance Facility

    Insurtech solutions have the potential to address many of the challenges facing insurance providers as they try to cater to this market segment. This session will discuss different perspectives from a range of insurtechs about how they have applied technology across the insurance value chain to enhance products aimed at the emerging customer and improve the overall customer experience. This panel will bring together a diverse set of insurtech providers – from the innovation arm of traditional insurers to distributors and technology providers - who have tried to address challenges related to access, affordability, and value across different product lines, including health and agricultural insurance, using technology solutions. 


    Nhi Huynh
    Manager (Platforms & Acquisitions), Allianz X GmbH, Germany
    > download presentation

    Asher Hasan
    Founder, docTHERs, Pakistan
    > download presentation

    Michiel Berende
    Chief inclusive Officer, Etherisc, Netherlands
    > download presentation

    Dimitrios Velmachos
    Venture Parter / Advisor, Equintis, UK



    Lisa Morgan
    Technical Specialist, ILO, Switzerland
    > download presentation

    > watch the video recording of Session 18

    > watch the video recording of Session 18 (Spanish version)

    Day 5 - 29 October 2021
    Solutions for the future

    Inclusive Insurance in a post-pandemic future

    This session is part of the InsuResilience Global Partnership Annual Forum. 


    Lorenzo Chan
    Chairman of  the Board of the Microinsurance Network / CEO, Pioneer, Philippines

    Olga Speckhardt
    Head of Global Insurance Solutions, Sygenta Foundation, Switzerland

    Maria Theresia Zappia
    Deputy CEO, Blue Orchard, Switzerland

    Ingrid-Gabriela Hoven
    Managing Director, GIZ, Germany


    Katharine Pulvermacher
    Executive Director, Microinsurance Network, Luxembourg



    Hosted by Cenfri

    Innovation can create opportunities, enhance efficiencies, increase competition, drive scale, and improve the reach and value of financial products and services to consumers. However, innovation is often not fully accommodated within current regulatory frameworks. Regulators need to update their approach and strike the balance between prudential soundness, consumer protection and insurance market development. This session will focus on how insurance supervisors can go, and have gone, about choosing and implementing a fit-for-purpose and fit-for-context combination of tools to regulate for responsible innovation. This session will also consider the implications and role for private sector providers to effectively work with insurance supervisors to pilot and launch new innovations. 



    Hui Lin Chiew
    Key Performance Indicator (KPI) reporting project lead, A2ii, Germany

    Nigel Bowman
    IAA Inclusive Insurance Virtual Forum, co-developer of the IAA-IAIS product risk assessment tool and independent actuarial consultant, independent, South Africa

    Protazio Sande

    Director Planning, Research & Market Development, IRA, Uganda

    Elias Omondi
    Senior Manager - Risk Regulations, FSD Africa, Kenya



    Nichola Beyers
    Research Associate, Cenfri, South Africa
    > download presentation

    > watch the video recording of Session 20

    The past two years have been dominated by the pandemic. Millions of people have fallen back into poverty because they were not economically secure. At the same time, the pandemic has accelerated digitization which opens up new opportunities. Yet billions of people, as well as micro, small, and medium enterprises (MSMEs), remain without adequate risk management. The session summarizes the most important results of the conference and dares to look ahead to the topics of the next 12-24 months. We will discuss why insurance and risk management is important for economic development and in particular for MSMEs of which many are run by women that still have no access to affordable insurance solutions. In addition the session will discuss why insurance penetration is still low in many regions and what governments and supervisors as well as insurers and donors can and will do to change this.


    Lorenzo Chan

    Chairman of  the Board of the Microinsurance Network / CEO, Pioneer, Philippines
    Inclusive Insurance in a post-pandemic future
    > download presentation

    Tarek Seif
    FCII, CDIF, Secretary General, Insurance Federation of Egypt , Egypt
    Challenges of inclusive insurance in the Arabic/Islamic world
    > download presentation

    Miguel Solana
    Insurance Specialist, UNDP, Turkey
    How to strengthen national Inclusive Insurance agendas on the country level?
    > download presentation



    Dirk Reinhard
    Vice Chair, Munich Re Foundation, Germany

    > watch the video recording of Session 21

    > watch the video recording of Session 21 (Spanish version)